Service & Support
Support you can rely on
Swiss support for your POS system – from software maintenance and remote assistance to on-call service. With a support contract you benefit from lower hourly rates, replacement hardware and prioritised service.
A contract that thinks ahead
Your POS system is the heart of your business – when it fails, it has to be fixed fast. With the Yoveletta support contract you get guaranteed response times, replacement hardware in case of damage and reduced rates for support and on-site visits. Without a subscription you of course still get core operation with software maintenance and cloud server.
Support contract
Support contract – services at a glance
Compare at a glance which services are included with and without a subscription – transparently and fairly priced.
System operation with software maintenance
without sub.
with sub.
Software updates for the POS software
without sub.
with sub.
Cloud database server
without sub.
with sub.
Phone support during office hours
without sub.
*with sub.
Remote maintenance during office hours
incl. 30 minutes per year with subscription
without sub.
*with sub.
Replacement hardware in case of damage
without sub.
with sub.
Access to the support portal
without sub.
with sub.
Flat travel rate for on-site visits
without sub.
with sub.
On-call service
without sub.
with sub.
+ 50 %On-call hotline hourly rate
without sub.
with sub.
CHF 237.00Hourly rate
without sub.
CHF 176.00with sub.
CHF 158.00Fees per month
each additional active licence CHF 20 · billed annually · minimum term 24 months
without sub.
with sub.
CHF 30.00* Base fee CHF 34.– plus CHF 3.– per started minute.
On-call service with subscription via the ticket system: pikett.yoveletta.ch
Still have questions about the support contract?
We're happy to advise you on which model best fits your business.